See CoPilot views in Intercom ticket in addition to the Reporting data | Community
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See CoPilot views in Intercom ticket in addition to the Reporting data

Related products:Core InboxReporting
  • October 21, 2025
  • 0 replies
  • 8 views

Would be really helpful if from a Manager or Lead perspective, when we are reviewing an interaction, we can see if the agent utilized Co-Pilot on that specific ticket. Although, I know we can pull the information from a Co-Pilot report, this would be more user friendly to see when we open the interaction and see that data in real time