When creating custom actions that work around visibility limitations in Workflows, it’s necessary to create API requests to find out the Intercom IDs of elements like Tags. It would be faster and easier to see this sort of information displayed in the UI, or at least have the option to expose the IDs to admins.
Use case: I want to set a tag on a conversation when a tracker ticket is created from it. This will aid in understanding the lag time legitimate bug issues are worked on in support before involving other teams. Currently, workflows cannot do this (and a host of other arbitrary things, but that’s another request).