When multiple participants are added to a conversation or ticket, teammates can see the names of who has been added. As a customer, looking at the ticket portal or details of a conversation, I can only see the assigned teammate “+ x others”. Hovering the “+x others” doesn’t show the names of the participants, and the customer has to scroll through the conversation to find their names when they were added to the conversation.
As a customer, I want to be able to see the names of participants to a ticket, so I can ensure the right audience is involved. The names should be visible in the ticket portal and in the conversation itself.
In terms of display, the names should either appear when hovering on the header (+ x others) or be displayed in a context window.
This was raised by a few of our customers who are missing this feature after our transition from Jira.