Currently the only way to see when agents set themselves as Active is by creating a custom report for Teammate Time Active, and then drilling down. This is fine for historical monitoring.
It would be great if, in the realtime dashboard, next to the agents we could see “Logged on at:” for that specific day.
Currently the First Online metric doesn’t seem to do this as it checks for the last 24 hours, and not the day itself (12am onwards for example)
+3Hi
Jennifer here from Intercom
I’ll let our Product Team know you’d like this feature 👍 Teammate Activity Logs may help for the moment.
https://www.intercom.com/help/en/articles/4667982-review-actions-taken-in-your-workspace-with-teammate-activity-logs
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there too.
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