Send later option for macros

​@Intercom ​@Intercom Engineering This is very basic feature is being requested in multiple ideas, written slightly differently. It’s one of the only things preventing our team from using Intercom for all customer comms.

Also, just a send later option in general to be able to maybe set “reminders” or “updates” that we can schedule out to send like 2 hours later or next day.

Not the same exact request here but my request is to be able to use a Send Later feature on a saved e-mail/chat message (not just macro)

This would be especially helpful when working with customers across different time zones or when timing follow-up messages for optimal visibility (probably more relevant to Email vs In App or Chat messages but still very useful there)

 It would reduce the need for external reminders, keep workflows within Intercom, and improve both productivity and the customer experience.

Agree - I want to be able to ‘send later’ to schedule to send messages during a specific time frame within the customers time zone. (eg sent at 9am their timezone)

Hey Maarten Munster! Reina here from the Dublin technical support team!

So for now, there's no native "send later" for replies or macros right now. Though a workaround that might help: snooze the conversation so it pops back into your inbox during office hours, and send it then. Of course, it may not as seamless as a scheduled send, but it keeps things within working hours for the customer.
 

However as there’s a fair bit of interest in this, I highly suggest to add it here so our product team can get some visibility on the interest! :) You can upvote it on the Product Wishlist: https://community.intercom.com/ideas