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Separate content in Articles based on User groups

Related products:Knowledge & Help Center
  • April 19, 2024
  • 2 replies
  • 15 views

Hello Intercom! 

I would like to be able to separate sections in an Article based on Users, meaning:

 

Example A:

User A (non-user) can only read the Summary, while logged in User B can read the full article

 

Example B:

User B can read most of the article, but User C (Help Desk agents) can read an marked Internal section of the article.

 

I know this is a bigger ask - would help with setting up a Knowledge-Centered Support (KCS) through Intercoms own Knowledge Base / Articles, instead of having other integrations. 

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • April 23, 2024

Hi @Jonas Nielsen 


Jennifer here from Intercom

I will pass this feedback on to our product team and keep my fingers crossed for you 🤞


​​​​​​​Whenever we do release new features, we announce them on the Product Changes page


Jennifer K
Intercom Team
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  • Intercom Team
  • April 23, 2024
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