I have a use case to route specific companies to specific teams.
Currently the only option to do this is manual configuration of a workflow - that would require manually managing a large set of branches:
- If company A, assign team A
- If company B, assign team B
- etc.
By assigning a default team, this removes a lot of the complexity around a large workflow. We shouldn’t be expected to admin a workflow with possibly hundreds of different 1:1 conditions and branches.
Archived
Set a default team per company.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
