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Set a default team per company.

  • December 5, 2023
  • 2 replies
  • 13 views

I have a use case to route specific companies to specific teams.

Currently the only option to do this is manual configuration of a workflow - that would require manually managing a large set of branches:

- If company A, assign team A
- If company B, assign team B
- etc.

By assigning a default team, this removes a lot of the complexity around a large workflow. We shouldn’t be expected to admin a workflow with possibly hundreds of different 1:1 conditions and branches.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • December 11, 2023
NewDiscussion ongoing

Michaela Hone
Intercom Team
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  • Intercom Team
  • January 3, 2025
SubmittedArchived