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Set As Away-Add a Additional Option

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Set As Away

 

The current statuses under “Reason” include ‘Coaching,’ ‘On A Break’, ‘On Lunch’ etc. I would like to suggest to have a additional option for “Researching.” (Or something similiar) 

    4 replies

    • Jerry C.
    • New Participant
    • November 16, 2023

    Better yet.  Just allow us to create our own away messaging as admins to the platform. 

      Does anyone know if the statuses under 'Reason' can be mapped for adherence, or will they simply appear as 'Away'?

      Michaela Hone
      Intercom Team
      Forum|alt.badge.img+1
      Submitted→Archived

        I would second this. My org needs the ability to add, delete, and change status reason. We currently have an integration with a WFM platform that maps status reasons to adherence, and without the ability to customize them, that integration is of no use.

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