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Set code blocks inside help center articles to wrap instead of overflow

Related products:Knowledge & Help Center
  • October 16, 2025
  • 0 replies
  • 9 views

Feature request: Text formatted as “code block” inside help center articles should wrap instead of overflow.

When viewing the article from the Intercom’s help center editor, code block text wraps.

 

However, when viewing the article from the published help center, code block text overflows.

The overflow behavior is undesirable because:

  • It forces users to scroll horizontally.
  • The appearance of an article inside Intercom’s help center portal should not differ from the appearance of the same article inside the published help center.