In some cases, we need to proactively reach out to users via Intercom. For these situations, we use macros as templates for our messages. To better support our global user base, we also rely on real-time multilingual inbox translation.
Currently, when using the multilingual inbox, it would be helpful to have the option to set the conversation language at the time of initiating the message. This way, the message could be automatically translated into the user's preferred language from the start, making the user experience even better.