We currently share our Intercom instance between multiple teams, all of who use different ‘team/department email addresses.
When composing a new email conversation, the “From” email defaults to the platform default email address, and requires many of our teammates to change this in the composer, for every single new email conversation they compose.
It would be great to have the capability to set a “default email” by user, selecting from one of the pre-loaded and verified email addresses within Intercom.
This would then allow us to set an outbound email per team / teammate, and no longer needing the team to physically change this every single time they need to send an email.