I'd like to request a feature that allows us to generate shareable links to internal help center articles within Intercom.
Purpose:
It would significantly improve our internal collaboration if team members could share a direct link to an internal article (not visible to end users), for example in a chat or note. This is especially useful when referencing documentation in conversations with colleagues — instead of asking them to search for an article by title or keyword.
Suggested behavior:
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Internal articles should be shareable via a link.
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Access should be restricted to Intercom teammates by default (based on login/permissions).
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Ideally, link previews (e.g. title/snippet) could also be shown in conversations or notes.
This would streamline our internal workflows and make knowledge sharing much smoother.
Thanks for considering!
Best regards,
Henrik Rossini
Textalk Group