For inbox apps canvas is the only available feature to use and is very limited. We have an in house copilot that we would like our agents to use via intercom. Canvas severely limits our options to achieve this.
Examples of pain points:
- Lack of options for text styling.
- Expects to function in a syncronous fashion which doesn’t work with a copilot (our workaround was support extended the timeouts). The ability to ack the request then load the canvas once ready would’ve been preferred.
- Can’t do any custom js, everytime the canvas is updated the whole card is replaced and pulls the view to the top. When you are working on a thread with a copilot, getting pulled to the top and having to scroll down every question makes it unusable.
- 64 KB content limit.