Show emails send via Series in "Recent Conversations" | Community
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Show emails send via Series in "Recent Conversations"

Related products:Data
  • November 6, 2024
  • 1 reply
  • 13 views

When sending emails through the Proactive Support Series, they don’t appear in the “Recent Conversations” section, which makes it difficult to have a complete view of the User/Lead’s interactions. Currently, these emails are only visible when you directly access the user’s profile.

 

 

 

 

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • November 12, 2024

Hi @LenaPM 


Jennifer here from Intercom

Thanks for this suggestion 🙌 I’ll let our Product Team know you’re eager for this feature 🚀