Currently, the Intercom inbox displays message timestamps as relative time (e.g. “31 minutes ago” or “14d”). The exact date and time is only visible when hovering over the channel icon next to the message.
It would be helpful to add a setting that allows the inbox to always display the full date and time (e.g. “Jun 24, 2026, 10:14 AM”) instead of only the relative format. This would make it easier to quickly see when messages were sent without needing to hover.