It would be great to see a contact that is frequently in a side conversation as a contact in intercom. I believe they may be showing up as a Lead but they are neither a user or a lead. They are more a partner, vendor or other relationship.
Submitted
Show Side Conversation Contacts as a Contact type like User/Lead
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this suggestion, I will pass it on to our Product Team for you!
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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