Show to what messages Users/Leads reply in WhatsApp | Community
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Show to what messages Users/Leads reply in WhatsApp

Related products:Omnichannel (Whatsapp, Facebook, Instagram, X, Switch)
  • November 5, 2024
  • 3 replies
  • 24 views

When Users/Leads reply to messages in WhatsApp, it would be great to see to which ones they do that. 

It is a crucial feature that is missing, and because of that miscommunication happens a lot.
 

 

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • November 12, 2024

Hi @Damian Schneider 

Jennifer here from Intercom

That's a great idea! I’ll let our Product Team know you'd like to see this implemented into our features 🤞


Erin
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  • Active User
  • November 14, 2024

Hi @Damian Schneider 

That would be awesome. We can solve miscommunication from Users/Leads.


  • New Participant
  • October 3, 2025

Hi ​@Jennifer K Has there been any progress on this front? We still are struggling with untangling the customer replies on WhatsApp.