When a customer submits a SAR/DSAR (Data Subject Access Request), some platforms offer a simple ‘export all data’ option which can be accessed on the user profile, meaning you then have all you need for compliance in one simple action.
At the moment there are a few ways to gather information but none of these (to my knowledge anyway) seem comprehensive or simple. E.g. the CSV export for conversations we do doesn’t include outbound only messages, just conversations - but what we’ve tried to send them is important too.
If there is something I’m missing let me know, but currently I find this area of complying with a customer’s request harder than on other platforms we use.
Submitted
Simple customer data expore for DSAR
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