The current CSAT workflow tool is great for getting quick responses, but sometimes we would like to get less granular data. Instead of five responses, just two responses (like thumbs-up vs thumbs-down) would be good for getting even quicker responses from customers at a high level.
We can send out larger surveys to see how customers evaluate our performance across a range of metrics and times, but sometimes we just want to know whether the particular chat session we just had with a customer was successful and helpful.
