Would like to have the SLA show exactly when the SLA expires. Right now, it’s only showing in days or hours -- it would be helpful if a hover over or something showed you exactly when the conversation was “due by”. This would be more clear instead of seeing the timer and then it starting to countdown when it’s already too close to expiring.
Submitted
SLA timer should show date & time of when it expires
This is something we’re really needing too. Is there no way to even pull this via API? I haven’t had any luck with that either.
+1We are having to explore third-party options to solve for this because our agents need this to ensure they are meeting our contractual SLAs and keeping up with customer expectations. We feel like Intercom should have this information exposed in the UI and via API since it’s already showing the “time left” on the clock.
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