Slack AI agent

Few improvements that could be game changer 

1. Configuration option to prevent creating chats in Intercom inbox if AI Agent replied on Slack - currently it’s creating duplicates for us 

2. More complex settings on automated responses: 
2a - Option to prevent Fin to reply back to specific users selected in Slack channel 
2b - keywords/topics he should ignore (e.g. Sales questions, pricing, etc...) 
2c - Option to @user in Slack as per topic keywords (smth like channel stakeholders on different topics - e.g. Cancellations = mention one Slack channel user, How to this and that mention different user, etc...)

3- better reporting on different channels where Fin is replying