I have a workflow to send a notification to slack when we receive a phone call to our Intercom number. I cannot edit what Intercom sends to Slack. Intercom sends an illogical, fairly useless set of information. It takes one of two forms:
- “Received participant added notification” instead of says who sent the message and previewing that message
- [Name] received new phone call event - this is closer to what I’m looking for but [Name] is the person making the call, not receiving the call. The text should be “[Name] called you.”
I want what Intercom posts to Slack to be useful for my business but I have no way to adjust what is delivered in Intercom. Can you fix this?