We’d love for our contacts to be able to get SMS notifications when a teammate responds to their message in the Messenger. Currently it’s only possible to do these notifications via email, but many of our contacts don’t really use email or don’t want to provide their email address (we are a little unique because we only have leads, no users). There is a simple automation that can trigger SMS notification, but all our interactions are governed by workflows, so we can’t use simple automations.
Privacy considerations prevent us from having actual conversations over SMS, so having SMS notifications that point to the Messenger conversation would be ideal, allowing us to reach people who prefer SMS while maintaining privacy.