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Snooze consistency

Related products:Core Inbox
  • April 12, 2023
  • 2 replies
  • 27 views

Would love to have a more predictable pop up when snoozing a conversation, seems to vary based on conversation type as chats, emails and booked calls all filter into the same inbox. On the old tool regardless the options will display custom, 3 hours, Tomorrow at 9am, Monday 9am, one week 9am and one month 9am. Now at seemingly random intervals one or all of the options Tomorrow, Monday, one week will show the current time while the others still show 9am. Can always use the custom field, but old habits I suppose… Just created some issues as I would snooze something for immediate follow up tomorrow morning and not be reminded about it until 24 hours later due to the process changing. Again this is not always and sometimes the Tomorrow will be 9am but the other fields show Monday at 130 pm etc. 

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • May 22, 2023
NewDiscussion ongoing

Jennifer K
Intercom Team
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  • Intercom Team
  • October 22, 2024
SubmittedArchived