Would love to have a more predictable pop up when snoozing a conversation, seems to vary based on conversation type as chats, emails and booked calls all filter into the same inbox. On the old tool regardless the options will display custom, 3 hours, Tomorrow at 9am, Monday 9am, one week 9am and one month 9am. Now at seemingly random intervals one or all of the options Tomorrow, Monday, one week will show the current time while the others still show 9am. Can always use the custom field, but old habits I suppose… Just created some issues as I would snooze something for immediate follow up tomorrow morning and not be reminded about it until 24 hours later due to the process changing. Again this is not always and sometimes the Tomorrow will be 9am but the other fields show Monday at 130 pm etc.
Archived
Snooze consistency
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
