Special notice API | Community
Skip to main content
Submitted

Special notice API

Related products:Messenger
  • April 9, 2025
  • 2 replies
  • 23 views
Noam Ben Harush Shani
Forum|alt.badge.img

Hey everyone, during service downtimes where the team isn’t necessarily available (during night, for example), I’d love to be able to turn on a special notice, especially pulling in content for it, especially from 3rd party services. 

For example - PayPal had an outage last night and we weren’t available to recognize or put a notice on that. 

Maybe even giving FIN a ping that can update his answers to reflect that btw? 🤔

2 replies

Conor
Super User ✨
Forum|alt.badge.img+5
  • Conor
  • Super User ✨
  • April 9, 2025

Hey ​@Noam Ben Harush Shani, welcome! I think you can probably accommodate this already, assuming you are using a status page product of some sort that supports this: 

  1. Set up your status page product and connect your key third-party services (eg: PayPal) to show within your status page too
  2. Connect your status page product to Intercom (eg, for StatusPage)
  3. Fin will now use StatusPage as a content source to report back on any issues that it sees

If you’re using a status page that doesn’t support this directly, you may still be able to set this up by sourcing from your public status site as a website.

I hope that helps! 

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Get your recommended Support Stack episode: https://tally.so/r/RGagkl?utm_source=intercom&utm_medium=community_signature&utm_campaign=fin-quiz
Noam Ben Harush Shani
Forum|alt.badge.img

Hey ​@Noam Ben Harush Shani, welcome! I think you can probably accommodate this already, assuming you are using a status page product of some sort that supports this: 

  1. Set up your status page product and connect your key third-party services (eg: PayPal) to show within your status page too
  2. Connect your status page product to Intercom (eg, for StatusPage)
  3. Fin will now use StatusPage as a content source to report back on any issues that it sees

If you’re using a status page that doesn’t support this directly, you may still be able to set this up by sourcing from your public status site as a website.

I hope that helps! 

Thanks Conor! 
We currently don’t use fin really, this was more of a suggestion on top - the special notice part is the one we care most about

Terms & ConditionsAccessibility statement