It would be great to have “default” pinned Inboxes, Teammates, User Data, and overall Help Desk set up for new and existing agents. Currently, each agent has to manually pin these things in their view. While they should have the ability to customize it, it would be nice to make sure all of my support agents have the fields/inboxes/teammates/message components pinned without having to rely on them manually doing it.
For example, I’d love to have users all have these five inboxes pinned, regardless of whether they are members of the inbox.
