It would be really nice if there were an option to mute notifications temporarily that was a lot more accessible on the main page, rather than digging through the settings.
I suggest having the option in status like how Slack does because it is a lot easier to remember since Intercom already displays it so well when you are on away mode or away and reassigning. Where as currently muting notifications through the settings, you won’t remember they were muted until you missed a few conversations and your boss is mad at you! lol.
An example of where our team would find this extremely useful is for the teammates who only cover support when support agents are out of office, but use Intercom daily for internal purposes. It would be nice for them to set their selves as a custom away status like “Not Covering Support” and that status be set to mute all notifications- or custom notifications. Then when they are covering, they just easily make themselves active!