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Sub-categories for conversation data

Related products:Core Inbox
  • December 19, 2024
  • 4 replies
  • 98 views

I'd like to create dependencies on my custom fields.

I have a custom field that tells me the main subject of a conversation, but it would be great if I had the option of breaking the subject into specific subjects. It would lead me to more visibility on the subjects that are being asked the most.

 

 

For example:

If I have a conversation data point called Category with a list of relevant things about our product, I would like to create a Sub-Category conversation data point that allows me to break this done. 

4 replies

Michaela Hone
Intercom Team
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  • Intercom Team
  • January 3, 2025
Updated idea statusSubmittedIn Beta
Idea merged into:

All the votes from this idea have been transferred.

Michaela Hone
Intercom Team
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  • Intercom Team
  • January 3, 2025

Hey ​@felipe.arqueman this feature is currently in beta, I have merged your request into the original request 😄


Michaela Hone
Intercom Team
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Michaela Hone
Intercom Team
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In BetaReleased