We Talking here about the view of the support agents, not of the customer messenger view.
Working for the whole day on a bigger screen always watching at the bottom of the screen to view and write in the small text field to reply to customers gives the support agent often neck pain.. it would be great to give the support agents the possibility to move the messenger window to the top, like it is in most mail programs which is way more ergonomically than watching to the small text window at the bottom.. maybe some users prefer this way so it could be an optional setting maybe.
Thanks for all the great work intercom. 💪