Can we have the find and replace bulk action implemented for the help desk articles + search and find & replace for URLs?
Submitted
Support bulk actions for Intercom Articles and URLs
Yes, please! This is desperately needed!
+1It’s time-consuming to find and replace words in articles, which is a common action when you are documenting UI elements of a product.
It’s time-consuming to find and replace words in articles, which is a common action when you are documenting UI elements of a product.
Yes! When you change a feature name and it's mentioned hundreds of times throughout your knowledge content. It is so time consuming.
And I've found that CMD + F is not reliable (count does not match what it finds and highlights), which makes the manual process of replacing frustrating.
I would really love to see a global find and replace feature, but I would certainly be happy with one at the article level.
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