Support region-specific language codes (e.g. fr-CA, en-CA) for language overrides | Community
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Support region-specific language codes (e.g. fr-CA, en-CA) for language overrides

Related products:Messenger
  • January 6, 2026
  • 1 reply
  • 23 views
T

Hi team,

We ran into a limitation with language overrides and wanted to raise it here.

Right now, region-specific language codes like Canadian French (fr-CA) and Canadian English (en-CA) aren’t supported. That makes things tricky for teams working across regions where the same base language is used, but spelling, terminology, or legal wording differs by country.

While this came up for us in a Canadian context, the same pattern applies to other locale-based language variants as well.

Supporting full locale codes would make localisation more accurate and reduce the need for workarounds or duplicated content. Most internationalisation standards already rely on language + region combinations, so it would be great to see Intercom support them for overrides too.

Posting this to see if others have run into the same issue — upvotes welcome if this would be useful for your team.

    1 reply

    M

    We too ran into the limitations of the current system and are in full support of this suggestion.

    In our case, we need articles to differ based on the country because of:

    • Tax regulations.
    • Country-specific features in our application.

    Those are examples we currently encounter for only the Dutch (nl-NL, nl-BE) languages, We expect that we need to differ more languages in the feature, e.g.: German or Spanish.

    Currently, Intercom only supports a single version per language, which makes it difficult to provide our customers with content tailored to their country.

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