It would be great if the Switch feature that is available for phone was also available for email
(Use case: customers could easily get a link to switch to chat via email to receive a quicker response. This would help with introducing customers to chat support more seamlessly when they are used to emailing)
Submitted
Switch to chat for Email
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this suggestion 🙏 I will pass on to our Product Team on your behalf 😊
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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