Hello,
Currently, to my knowledge, our customers are only able to view their own conversations and track their own tickets meaning it would have to be tied to their name.
We would like to request the capability to set level access to tickets and conversations so that some of our customers (for instance system administrators) be able to access all tickets and conversations for their entire company.
For our Enterprise customers we host meetings with key system adminstrators on their end to discuss current outstanding tickets and it would be ideal for them to be able to have sightline on this and minimally to be able to recieve and view the updates on tickets as they progress through various statuses.
Thank you for your consideration.
