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Team-Based Rating Filters in Reports

Related products:Reporting
  • July 15, 2025
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Currently, reports allow us to filter tickets by the teammate who was rated, but not by the team they belonged to at the time the rating was given. For teams, the only available filter is “Team currently assigned.”

This creates a problem: if I filter by Team X, the report includes tickets rated before the teammate was actually part of Team X, such as in cases where someone transferred from Team Y to Team X. As a result, these reports don't accurately reflect Team X's performance.

To work around this, we have to combine the team filter with individual teammate names, but that introduces further inaccuracies. Many teammates work across multiple folders or contexts, and their performance data should ideally be separated by team assignment at the time of the rating.

What we need is a filter that shows tickets rated while assigned to a specific team: mirroring how the “teammate rated” filter currently works. This would significantly improve the accuracy and usefulness of team performance reports.