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Team comments on drafted edits in articles

Related products:Knowledge & Help Center
  • May 12, 2025
  • 1 reply
  • 16 views

I would love the ability to exchange feedback on drafted edits in an article within Intercom, to reduce redundancy in our processes and make our article history more consistent and discoverable. Currently, we are managing edits in multiple platforms because we cannot comment in Intercom articles.

1 reply

  • New Participant
  • June 6, 2025

This is really useful - considering how much intercom is betting on AI, itโ€™s surprising the knowledge management is so underwhelming compared to the rest.