Team-level Default SLAs

It would be helpful to have the option to assign teams a default SLA. In our instance, we are using outbound chat notifications and although we can automatically assign a team if the user responds via the UI, to apply the SLA we have to ensure a separate workflow is configured. The “user has replied to chat” condition reflects if they have ever previously replied to the chat, making the workflow configuration not as straight forward. We ended up having to use a combination of a new workflow + a webhook to get this configured.