It would be helpful to create a report that shows which channel and for how long the teammate was active. Example:
| Date/Range | Teammate | Channel | Time Active |
|---|---|---|---|
| Sept. 1 - 7 | Agent A | Conversations | 29 hrs 5 mins |
| 9/1/2025 | Agent B | Phone | 5 hrs 48 mins |
Submitted
Teammate Activity by Channel
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