Hello there,
In many other Customer Service and CRM tools, team members can set aliases to avoid using their real names, but internally have their original names for tracking purposes. This would especially be beneficial for outgoing emails, too, as currently you’re only able to use either the intercom-mail or the mail-address you needed to sign up with.
It would be great to have such an option at Intercoms “Help Desk” (Inbox) too, so that we can offer more privacy to team members but not have to keep tracking of the aliases in another space.
