Telegram Integration Improvements with Octopods

Hi, 

We are currently working with the Octopods Integration for Telegram as most of our conversations with Partners happen here.
There are a few features we would love to see happening.
For instance:
-Hiding of Telegram user ID in Chats, as our support agents do not need access to this information
-Ability to have the messages mark as read by: the agent who did the initial read of the conversation, and have it be marked as read for other team members/support agents as well. As currently all agents needs to read the messages, which is basically double/triple work, if shifts are done or to have a good overview on current chat requests. This way there is a clear overview for the chats that are already read and which actually need to be done.
-Option to delete/edit messages in the chat, which will reflect back into Telegram itself.
-Option to reply to messages previously sent.

Hopefully we can work together with Octopods and Intercom to increase these features on the platform.
Or else the idea is to create your own integration without any third-party platform. Maybe even have Skype integration as well.