It would be great to be able to send reply buttons via workflows for email conversations (especially for Fin email) so that customers can select options easily instead of needing to manually type out and send a response. This option would be much more user friendly for customers and would help create more options and workflows for emails.
Submitted
The ability to add reply buttons via email workflows
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this request, you aren't the first to ask!
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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