the ability to mass-snooze conversations/tickets

Hey Duncan 👋

Great suggestion! We run into this too! Here's a workaround that might help you out in the meantime:

​​You can set up a few workflows triggered by your Macro to handle this automatically:

1. First, when your Macro runs, it'll add a tag to the conversation
2. Then create a "Customer unresponsive" workflow (make sure to include that conversation tag in the audience). You can set how long they need to be unresponsive before it kicks in
3. In Path A, add a "Snooze" action and pick your preferred snooze time

4. If there's still no response, you can send a follow-up message and close the conversation if it fits your workflow
5. Last thing - you'll need one more workflow that removes the snooze tag whenever the customer replies using “When customer sends any message”

I know it's not ideal having to set this up outside the Agent UI, but hopefully this helps you get what you need!

Let me know if you need me to clarify anything 😊