The ability to move the customer support widget in the mobile version is required | Community
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The ability to move the customer support widget in the mobile version is required

Related products:Phone
  • January 8, 2025
  • 1 reply
  • 9 views

Good day! As we can see, for the Desktop version, a solution has been implemented to move the widget for customer support interaction, and we can set the widget's position anywhere relative to the right or left corner. For the mobile version, Intercom only provides the option to place the widget in the lower corner, either on the right or left.

I believe it is essential to have the ability to move this widget pixel-by-pixel in the mobile version, just like in the Desktop version. Could you please let me know if this solution is already being developed?

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • January 13, 2025

Hi ​@Vetal Sloterra 

Jennifer here from Intercom

This is not on the public product roadmap currently but I will let our Product Team know this is a feature you’re eager for!