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Ticket Bounce Notification

Related products:Tickets
  • December 16, 2024
  • 1 reply
  • 11 views

Hi there, 

When sending outbound customer-facing tickets, it would be helpful if we were notified if the message bounced. For example, if comms are sent to a customer email that no longer works at that company -- the ticket/email will bounce, but we have no visibility into it. Therefore, we continue to reach out to someone that will never see our message. [This is separate from Outbound Messaging.]

1 reply

Erin
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  • Active User
  • December 17, 2024

Hi ​@Jazmine Jackson 

Thank you for your feedback. It would be great if it’s possible.