Ticket systems Reporting

Hi, 

I hope you’re doing well, 

It would be great if the following could be implemented for intercom tickets. 

Macros 

1. Ability to update ticket state via macro 
2. Ability to add tags to tickets 
3. Ability to update custom attributes based on macro used

Topics

1. Ability to create topics in the same way as conversation topics 

Tickets: 

1. Ability to update ticket status to open when the dp replies 

Inboxes: 

1. Ability to filter inboxes 

Thank you, 

Jordan