It is hard for customers with many tickets open to see what they are related to.
For now they can only see the ticket type, but in order to see the title and description, they need to click on each one of them.
Submitted
Ticket Titles available in the Messenger for customers
It would be nice to have a feature that enables AI generated title and description every time those fields are empty.
Some toggle setting that could activated or not like this one, but “Enable AI autofilling title and description” (even in conversations hadled by human agents:
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