Ticket Types on Tickets Report

Hi @Kelsea Shook 

Jennifer here from Intercom

Thanks for this great feedback, I will pass this feedback on to our Product team on your behalf 🙏

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.

Hey @Kelsea Shook, to make sure I’m on the same page, you’d like to see a bar graph with the volume of each ticket type? If you have access to Custom Reports, you can do this: 
 

As you can achieve this with Custom Reports, I’m updating the status to “similar functionality” .

Note that today, we released more Ticket options in Custom Reports too which includes: 

• A new metric “ticket time in all states”
• Additional four ticket state attributes: Time spent in custom state, Time spent in state category, Current ticket custom state and Current ticket state category
  • These can be used to segment, filter or view metrics by.
  • The new attributes are also visible in the chart-drill in and are available for export.
• Updates to existing ticket metrics to make them more accurate and to enable more ticket state time analyses

Thank you, Michaela. I do not believe the ability to report volume on ticket type should be a custom report. Understanding what types of issues have the most volume is a table stakes metrics for support. This seems like a chart that should be in the standard ticket report.