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Tickets portal ticket info in web page not chat

Related products:Tickets
  • November 27, 2024
  • 2 replies
  • 65 views
D
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Hello,

Some feedback for improvement from us and our customer:
 

  1. to have the ability for users to read messages and see what is going on in the tickets not only in chat but also on the same web page. Bigger windows make it easier to read
  2. Add other companies into the same view as some companies owning other companies and want to see tickets also

2 replies

Jennifer K
Intercom Team
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  • Jennifer KIntercom Team
  • Intercom Team
  • January 6, 2025

Hi ​@Darjus Sakson 

Jennifer here from Intercom

I will pass on this feedback to our Product Team on your behalf 💪

Jennifer | Technical Support Specialist
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I have had quite a few requests for this ability from customers recently after we switched to Intercom, and was surprised to learn it wasn’t already available... would love to see this enhancement!

    P
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    We’ve had a number of customers quite frustrated with navigating the small chat window to view ticket history.  Ideally in one screen they can see ticket attributes and ticket history/replies and easily reply to open tickets.

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