When writing help articles, there are often pieces of information that shouldn’t be publicly visible or are only relevant in very specific scenarios. A common example is notes about known bugs that haven’t yet been prioritized for resolution.
Currently, I handle this by creating internal snippets and adding clarifying context where possible. However, it would be extremely helpful if we could tie specific snippets directly to articles, without making them publicly visible. This would:
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Allow us to maintain a single source of truth, even for edge cases or temporary issues
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Enable Fin to use these internal notes when assisting users, leading to more accurate and context-aware responses
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Reduce the need for support agents to rely on memory or scattered internal documentation
This kind of backend tagging or linking could make our support content more flexible and powerful.