We would like the ability for scheduled outbound or proactive support messages to automatically display maintenance times in the recipient's local timezone.
Our company operates globally and uses Intercom proactive messages to notify customers about scheduled system maintenance. Currently, maintenance windows must be communicated in a single fixed timezone (e.g., AEST), which creates confusion for users located in different regions.
For example, if we schedule maintenance for:
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02:00–03:00 AEST
Users in:
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North America
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Europe
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South America
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Asia
must manually convert the time to understand when the maintenance affects them.
Requested Functionality:
When sending a proactive message, Intercom should automatically convert and display scheduled times based on the user's detected timezone or location.