As the Manager of the Customer Onboarding team, we heavily rely on sandbox environments for customer enablement. Ideally, I’d be able to have tooltips that I can set to be persistent beyond the initial interaction so users can go back and review them as they’re learning the software platform.
Submitted
Tooltips that are persistent indefinitely
+7Hey
Have you explored the Checklists feature within Intercom?
While tooltips are great for a single "aha" moment, Checklists allow you to create a persistent, on-demand learning path. Users can revisit the steps at their own pace within their sandbox environment, ensuring the enablement sticks long after the first session.
Take a look and let me know if that fits your workflow. If you specifically need those tooltips to stay visible, we can explore some custom CSS or Product Tour "Step" logic as an alternative.
Have a Londonful day ahead 💂
Cheers,
Roy 🇬🇧
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